Biznostics Pty Ltd ABN 97 155 132 120 (‘Biznostics,’ ‘we,’ ‘us’ and ‘our’) is committed to ensuring the confidentiality and security of your personal information.
Collecting personal information
What is personal information?
Personal information is information that identifies you as an individual or from which your identity can be reasonably identified. The types of personal information we may collect includes your name, date of birth, gender, address, email address, telephone number, other contact information, , your preferences, information connected to your business, your interests, your content (being content you upload to the website), transactional and financial information (including your credit card details if they are used to transact with us), and additional information relating to you or your business that you provide to us directly or indirectly.
What is the purpose for collecting personal information?
We only collect personal information that is reasonably necessary for our functions and activities. This may include using your personal information to run the website, provide products and services to you, contact you and allow you to contact us via the website, carry out your subscriptions, send you information, provide you with support, improve our services and website, sign you up to our services and verify your identity. We may also use your personal information for ancillary purposes and generally in the process of providing a quality service and experience while you access or use our website and services.
How do we collect personal and non-personal information?
We can only collect personal information about you in ways that are lawful and fair. We may collect information from you directly, such as when you access the website, contact us, submit an enquiry, subscribe to our services, set up a Biznostics account or otherwise interact. You may optionally provide us with this information through third-party sign-in services such as search engines, social media, advertisements and websites used to access our site. We may also collect your personal information indirectly from third parties such as our service providers. Information collected indirectly may include usage details, IP addresses and information collected through cookies.
We may also collect your information via promotions, public records, mailing lists, contractors, staff, recruitment agencies, our business partners, and pixel tags. Pixel tags enable us to receive information about your use of our website and emails, such as when an email we have sent has been opened.
How we use and disclose your personal information
Using and disclosing personal information
We only hold, use and disclose personal information about you for the purposes outlined in section 2.2, or for related purposes which might be reasonably expected, unless we otherwise obtain your consent.
Such disclosure may include disclosure of your personal information to third parties who:
- are our service providers (such as web hosting or data storage providers);
- are regulatory bodies, government agencies, law enforcement bodies or courts;
- introduce you to us (such as by a referral); or
- are your authorised agents, executors, administrators or legal representatives.
We may also hold, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity, and as part of acquisitions or potential acquisitions of our business.
On some occasions, we may be obliged to disclose your personal information by law, such as court orders or statutory notices pursuant to any legislation and to government authorities.
From time to time, we may use the personal information collected from you for direct marketing purposes, such as targeted advertising of our website, services, promotions, special offers and other information which we think you may find relevant and interesting. If we do contact you in this way, it will only be in relation to matters that customers would reasonably expect us to contact them directly about. We will ensure that our marketing activities comply with applicable laws.
We may contact you by telephone, email, SMS, instant messaging or other communication methods for these purposes.
We may utilise third-party service providers (such as Gmail from Google, Inc, and MailChimp from The Rocket Science Group LLC) to communicate to you and store your contact details. These service providers are located in the United States of America.
We will not sell your personal information to other third party organisations or allow them to contact you for direct marketing purposes.
If you no longer wish to receive any direct marketing communication from us, please follow the instructions for unsubscribing in our direct marketing communications. If there are no instructions, please contact us as set out in section 6 below.
Transferring your information overseas
Sometimes our third party agents, contractors or organisations are based overseas, or otherwise have data storage facilities overseas where your personal information will be stored. We may transfer information about you between countries if required for a relevant purpose described above. For example, some of our live chat functionality is provided by personnel located in the Republic of India. We note that the Republic of India is not subject to an adequacy decision by the European Commission.
We will take reasonable steps to ensure all overseas entities to whom we transfer your personal information take adequate safeguards for your personal information and do not breach the Privacy Act, including ensuring commercially reasonable and industry standard security measures are taken by those entities to protect your personal information from unauthorised access and use.
For further information on the safeguards that apply to international transfers of your personal information, please contact our Privacy Officer using the contact details in section 6 below.
Keeping personal information secure
We have security measures in place to protect your personal information that we hold. We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.
We may hold your information in either electronic or hard copy form. We have security measures to ensure the physical security of personal information held on our premises and systems. When records containing personal information are no longer required, we delete the information or permanently de-identify it.
Biznostics uses SSL encryption to store and transfer your personal information. However, as our website is linked to the Internet, we cannot provide any assurance regarding the security of transmission of information you communicate to us. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any personal information or other information which you transmit to us is transmitted at your own risk.
Access and correction of personal information
You are entitled by law to access the personal information we hold about you and, provided that it is reasonable and practicable, to do so in a manner that you request.
We will need to validate the identity of anyone making an access request, to ensure that we do not provide your information to anyone who does not have the right to that information.
We will provide you access within 30 days if it is reasonable and practicable to do so, but in some circumstances it may take longer.
If access is refused, we will give you a notice explaining our decision to the extent practicable and your options to make a complaint.
We do not usually charge you for access to your personal information. However, if the request is complex, we may charge you the marginal cost of providing the access, such as staff costs of locating and collating information or copying costs.
To contact us to access the personal information we hold about you, please use one of the methods outlined in section 6 below.
If you feel that any of the personal information we hold for you is incorrect, inaccurate or incomplete you can contact us at any time to request that we correct that information.
If you would like to do so please contact our Privacy Officer using the contact details in section 6 below.
We will normally try to resolve correction requests within 30 days of you making a request, but in some circumstances it may take longer.
There will be no cost to you if we correct your personal information held by us.
If we do not agree that your personal information needs to be corrected or changed, then we will add a note to the personal information stating that you disagree with it.
European union data protection laws
- your consent, which you may withdraw at any time without affecting the lawfulness of processing based on consent before its withdrawal;
- the legitimate interests Biznostics has in providing, maintaining, customising, marketing and improving services to its website users and customers; and
- complying with Biznostics’ legal obligations.
If you believe that we have not complied with our obligations relating to your personal information, or if you would like access to your personal information, please contact our Privacy Officer as follows:
+61 404 352 888 between 9am and 5pm Monday to Friday.
Biznostics Pty Ltd
Level; 12 / 37 St Georges Terrace
PERTH WA 6000
We will investigate your complaint or request and respond within 30 days with a proposed resolution.
If you feel we have not properly dealt with a complaint, you may contact the Office of the Australian Information Commissioner at firstname.lastname@example.org or on 1300 363 992.
If European Union data protection law applies to the processing of your information, you can lodge a complaint with your relevant supervisory authority (a list is available at https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm).
You can obtain a copy of the current version on request.
Last updated: October 2018